Skip to main content

Utilities innovation challenge

Scope is bringing the utilities sector, industry experts and disabled people together for a free 1 day innovation challenge.

In person
25th January 2024

The challenges disabled people face with the utilities sector aren’t going away. We need to work together to find innovative ways to solve problems.

Scope wants to arm the sector with the knowledge and tools to address these challenges. We’re inviting people from across the utilities sector, industry experts and disabled people.

We’ll be updating the sector on our latest utilities research. You’ll learn about real and varied disabled experiences throughout the day. And we’ll join forces in a group challenge to find unique solutions together.


9.15 to 9.45: Arrival and registration

9.45 to 10.15: Welcome and housekeeping

10.15 to 10.45: Understanding disability in today’s world

Elisabeth Ward, Lead Accessibility Specialist, Scope
Setting the scene with the social model of disability and barriers disabled people face in society.

10.45 to 11.15: Disabled voices: Customer experience research

Harriet Cavanagh, Insight Executive, Scope
Ian Paynter, Customer and Market Insight Manager
Sharing Scope’s research with disabled people around the customer experience with their utility providers.

11.15 to 11.30: Break

11.30 to 12.00: Case study: Experian’s Support Hub

Paul Lamont, Product Director at Experian, will be sharing his experience heading up Support Hub as a case study.

12.00 to 12.45: Fireside chat: Challenges and successes of disability inclusion

Glenda Duggan, Utilities Consulting Lead, Accenture
Anya Diaz-Cebreiro, Diversity and Inclusion Partner, Ofgem
Dr Elizabeth Blakelock, Principle Policy Manager, Citizens Advice
Eve Berteen, Head of Inclusion, Scope (Chair)

12.45 to 14.00: Lunch (provided)

14.00 to 14.30: Introduction to design thinking and the innovation challenge

Salesforce will introduce the challenge and how to take a design thinking approach.

14.30 to 16.15: Interactive innovation challenge

16.15 to 17.00: Pitching, voting and awards

Groups will pitch to the Dragons for a chance to win a prize!

17.00 to 18.00: Drinks and networking

What’s an innovation challenge?

This is where teams work together to come up with ideas to solve a problem. This is typically centred around example personas who face common barriers. Facilitators will help the groups to use design thinking and create inclusive solutions.

At the end, teams will present ideas to a panel of judges. There is a friendly competition to win prizes.

We recently held a similar challenge for inclusive design with Salesforce and Deloitte Digital. You can watch our video to see how it went: Inclusive design event.

Access needs

For full details, please see our accessibility information.

Please let us know if you have any access needs or adjustments for the event. You are able to give details of these during the checkout process on Eventbrite.

You can also email us at to let us know your access needs.

Getting there

The Ohana Floor is on floor 36 of the Salesforce Tower, 110 Bishopsgate, London, EC2.

See the venue on Google Maps.

The Salesforce Tower is approximately a 3-minute walk or 0.1 miles from Liverpool Street station. You can access overground trains, the Elizabeth line and the Central line from there.

  • Chris Keene (he/him)
    Principal Solution Engineer, Salesforce
    Chris turns customer problems into solutions across manufacturing, automotive and aerospace. His side passions are innovation, human-centred design and inclusive design.

    James Taylor (@Jamestaylor2) / X
    James Taylor (he/him)
    Executive Director of Strategy, Impact and Social Change, Scope
    James is Executive Director of Strategy, Impact and Social Change. James leads Scope’s communications, campaigning and strategy to achieve social change.

    Steve Donovan (he/him)
    Vulnerability Lead, OVO

    Steve is the Vulnerability Lead at OVO. He is a specialist in customer experience and strategy, with a particular focus on supporting customers in vulnerable circumstances. He leads on delivery for the vulnerability & affordability strategy at OVO covering work across their Priority Services Register (PSR), Customer Support Package and adherence to the Energy UK Vulnerability Commitment.

    Elisabeth Ward (she/her)
    Lead Accessibility Specialist, Scope

    Elisabeth is Lead Accessibility Specialist at Scope. She designs and delivers training programmes for businesses in accessibility and culture.

    Harriet Cavanagh (she/her)
    Insight Executive, Scope
    Harriet designs and delivers accessible research projects with disabled households, including Scope’s disabled consumer panel of over 2500 people.

    Paul Lamont
    Product Director, Experian

    Paul is a Product Director at Experian and heads up Support Hub, a tell-me-once service that helps consumers to share their support needs with multiple organisations.

    Glenda Duggan (she/her)
    Utilities Consulting Lead, Accenture

    Glenda leads a practice of consultants including energy and utilities professionals working across multiple accounts in the energy value chain.

    Anya Diaz-Cebreiro (she/her)
    Diversity and Inclusion Partner, Ofgem

    Anya is a Diversity and Inclusion Partner at Ofgem. She works with the team to design and implement equitable and inclusive structures and practices.

    Dr, Elizabeth Blakelock (she/her)
    Principle Policy Manager, Citizens Advice

    Dr Elizabeth Blakelock is a disabled single mum living in rural Suffolk. Dr Blakelock works with governments, regulators and firms to design essential service markets that are inclusive by design. As Principle Policy Manager at Citizens Advice she leads rigorous insight into energy market outcomes to support transformation of the system.

    Eve Berteen (she/her)
    Head of Inclusion, Scope

    Eve is Head of Inclusion at Scope. Eve oversees Scope’s equality, diversity and inclusion work. Before joining Scope, Eve led Girlguiding’s EDI work for several years, developing the organisation’s first EDI strategy. Outside of Scope, Eve is a Trustee of the charity KeshetUK, working towards a world where no one is forced to choose between their LGBTQ+ and Jewish identity.

Where is this event: In person

Floor 36, Salesforce Tower, 110 Bishopsgate, London, EC2N 4AY

Book your place now

About Scope

Scope is a leading disability equality charity in England and Wales. We work to create social change so disabled people have the same opportunities. We believe all aspects of society need to advocate for disability awareness and equality.

Scope works with businesses and public service organisations to help them do this. Our events support organisations to recognise the everyday barriers disabled people experience.


Looking to improve accessibility in your organisation?

Scope business services

Book your place for Utilities innovation challenge now

Important information

Got any questions? Contact us at