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Disabled people want to enjoy various forms of entertainment just like anyone else, unfortunately it’s one of the sectors that disabled people feel most excluded.
Not only does improving accessibility and inclusion within the entertainment industry mean giving disabled people the right to entertainment like everyone else, it can also give your business a competitive edge, as our research below shows disabled people would be willing to spend up to 40% more than they currently spend if services were more inclusive.

The most common issues Scope hear about the entertainment industry:

  1. A lack of information about the venue or event accessibility online, and no way of contacting the company to find out.
  2. Nowhere to enter your access requirements online e.g CEA number for booking a cinema ticket.
  3. Lack of or poor quality subtitles on streaming services such as Netflix and Sky Movies. Subtitle users pay 100% of the service fee but receive less viewable content than their hearing counterparts.
  4. Lack of audio description on streaming services such as Netflix and Sky Movies. Audio description users pay 100% of the service fee but receive much less viewable content than their sighted counterparts.
  5. Poor disability awareness amongst staff both online, over the phone and face to face.

20% of disabled people have cancelled a streaming subscription because of accessibility issues.

The main issues people have told us they experience when trying to watch programmes or movies online

The lack of subtitling is shocking on streamed TV services. There is absolutely no excuse for dropping subtitles. As a young mother with hearing difficulties I find it extremely hard to catch up on my favourite programmes

Households with disabled people spend 27% less than their counterparts

“Frequently find shows on Netflix that I would like to watch, but do not have audio description. Apps and games on the iPhone, such as Pokémon GO, that have no accessibility features for voice-over. Does all mean that I miss out on things that my friends are all enjoying and using, and as a young person, makes me feel very alone in the world.”

Household spend on entertainment

Many entertainment venues are not wheelchair accessible which I only find out when I get to the venue, even when I have been assured that they are fully accessible.

What are some of the issues within entertainment we hear again and again?

Get support from Scope's experts

Scope are improving the internet for people with access requirements, and we know that it can be hard to know where to start. That’s why as part of Scope for Business, Scope’s experts can support you to make your customer offer, and your workplace, accessible.

Services we offer:

  • An audit of your digital products
  • Training on best practice accessibility
  • Access to our panel of disabled testers
  • Expert support in making your workplace accessible

If you’d like to find out more, then please email with your contact details.

Partner with us

We believe partnerships can help us build a more inclusive and accessible society. One where disabled people experience equality and fairness.

To do this, we partner with organisations to work on larger strategic goals together. For wider social change. For their customers. For their clients. For their employees.

Partner with Scope