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    Inclusive policies and procedures toolkit Chapter 6

    Reasonable adjustments insights

    What you will learn in this chapter

    • Monitoring requests
    • Gathering insights on the timeline
    • Evaluating your reasonable adjustments
    • More actions you need to take

    Requests

    Monitoring data

    • Number of requests
    • Proportion of reasonable adjustments agreed

    Insights

    The number of requests shows how comfortable employees are asking for reasonable adjustments.

    Monitoring the proportion agreed helps to identify any issues in the process. Explore why requests are not agreed.

    Recommended actions

    Training for line managers on embedding reasonable adjustments into performance reviews and one-to-ones.

    Create adjustment passports for disabled employees. This is a live record of agreed adjustments for the employee. It can help employees keep their adjustments if they get a new manager, or move team or department.

    It’s important to communicate changes to all staff so that inclusive practice becomes part of your everyday culture.

    Timeline

    Monitoring data

    Log the time required for end to end case management.

    Insights

    Insights can highlight potential issues in the processing or procurement of reasonable adjustments.

    Recommended actions

    • Provide named contacts responsible for progressing reasonable adjustments.
    • Produce adjustment passports to ease transition between teams or departments.

    Evaluation

    Data

    • Records of follow-up meetings
    • Satisfaction survey for those who have used the service

    Insights

    Feedback can assess the effectiveness of processes and highlight any areas for improvement.

    Recommended actions

    • Review policy and procedure
    • Produce adjustment passports to ease transition between teams or departments

    Reasonable adjustment actions

    To show a proactive approach, we suggest employers also monitor:

    • reasonable adjustments turnaround times
    • employee satisfaction with support during the recruitment and onboarding process

    Organisations can publish a statement on how they provide adjustments to their employees. If possible, include a case study or 2.

    This will help disabled applicants to feel confident in discussing their individual needs.

    The key to any successful policy or procedure is the buy-in of the whole organisation.

    Partner with us

    We believe partnerships can help us build a more inclusive and accessible society. One where disabled people experience equality and fairness.

    To do this, we partner with organisations to work on larger strategic goals together. For wider social change. For their customers. For their clients. For their employees.

    Partner with Scope